Terms & Conditions

TERMS AND CONDITIONS

Hotel Minerva & Restaurant Nan Jing

These Terms and Conditions (“Terms”) govern the relationship between SC MINERVA 92 SRL (“Company”, “we”, “us”, “our”), headquartered in Bucharest, 2-4 Gheorghe Manu Street, Sector 1, Bucharest, and you (“Guest”, “you”, “your”) regarding the use of our website restaurantnanjing.ro, our services, accommodation, and restaurant facilities (collectively, “Services”). By making a reservation, accessing our premises, or using our website, you agree to be bound by these Terms.

1. Reservations and Contracts

1.1. A binding contract between you and the Company is formed when we confirm your reservation via email, SMS, or through our online booking system. Provisional reservations (e.g., by phone without confirmation) do not guarantee availability.
1.2. For online reservations, the prices displayed at the time of booking, including all applicable taxes (VAT), are binding. Any errors or omissions in pricing on the website may be corrected by us before confirmation.
1.3. Group reservations (typically 5 rooms or more) are subject to special terms, including possible cancellation fees and deposit requirements. Please contact our reservation department directly for group bookings.

2. Prices, Payment and Cancellation

2.1. Our prices are quoted in Romanian Lei (RON) or the equivalent in other currencies for informational purposes only. The final charge will be made in RON at the exchange rate of the processing bank.
2.2. We accept payment by cash, debit/credit cards (Visa, Mastercard, other specified cards), and bank transfer. For certain rates or reservations, we may require a valid credit card as a guarantee or request prepayment.
2.3. Cancellation policies vary depending on the rate selected (e.g., “Non-refundable”, “Free Cancellation until [date]”). You are responsible for reviewing the specific cancellation terms presented at the time of booking. Cancellation fees may apply as follows:
– Free cancellation: up to 24 hours before arrival date (local time, 14:00) – no charge.
– Late cancellation (less than 24 hours before arrival) or no-show: first night’s room rate may be charged.
– Non-refundable rates: total booking amount may be charged at the time of booking, with no refunds for cancellation or modification.
2.4. Early departure may incur a penalty of up to the full original length of stay, unless otherwise agreed in writing.

3. Check-in and Check-out

3.1. Check-in time is from 14:00 (local time). Check-out time is until 12:00 (noon).
3.2. Upon check-in, we require a valid government-issued ID (passport or ID card) for all adult guests, as required by Romanian law (Law no. 333/2003, notification of arrival/departure).
3.3. Late check-out may be available upon request and subject to availability, with an additional charge (typically 50% of the room rate until 18:00, full night after 18:00).
3.4. The Company reserves the right to refuse check-in or evict any person whose behaviour is deemed inappropriate, disruptive, or illegal, without refund.

4. Use of Premises and Liability

4.1. Rooms are for accommodation purposes only. No commercial activities, parties, or events are permitted without prior written consent from management.
4.2. Smoking is strictly prohibited inside the hotel building (rooms, corridors, lobby, restaurant). A cleaning/sanitization fee of up to 250 EUR (or equivalent in RON) may be charged for violation. Designated outdoor smoking areas are available.
4.3. Guests are responsible for any damage caused to hotel property (furniture, equipment, linens, etc.) either by themselves or their visitors. The replacement or repair cost will be charged to the guest’s account.
4.4. The Company is not liable for loss or damage to personal belongings, money, or valuables left unattended in rooms or common areas. A safety deposit box is available at reception upon request. Guests should report any loss immediately.
4.5. The Company’s liability for direct damages arising from a breach of these Terms is limited to the total value of the guest’s confirmed reservation. The Company is not liable for indirect or consequential damages (e.g., lost business, travel disruptions).

5. Restaurant Nan Jing Services

5.1. Restaurant opening hours and menu availability are displayed at the venue. Table reservations are recommended, especially on weekends or for large groups.
5.2. All food and beverage consumed on the premises must be purchased from the restaurant. Outside food and drinks are not permitted.
5.3. Special dietary requests (allergies, intolerances, etc.) must be communicated to staff before ordering. While we take reasonable precautions, we cannot guarantee complete absence of allergens.
5.4. A service charge is included in menu prices. Tipping is at the guest’s discretion.

6. Personal Data and Privacy

6.1. By using our Services, you acknowledge that your personal data will be processed as described in our separate Privacy and Personal Data Processing Policy and Cookie Notice, which are incorporated herein by reference.
6.2. Specifically, video surveillance is in operation throughout the hotel (excluding areas with high privacy expectations, such as guest rooms and toilets) for security purposes. Recordings are retained for a maximum of 30 days, except in justified security incidents. Your access to the premises constitutes your acceptance of being filmed in monitored areas.

7. Intellectual Property

7.1. All content on the website restaurantnanjing.ro (text, images, logos, designs, software) is owned by SC MINERVA 92 SRL or used under licence. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

8. Force Majeure

8.1. Neither party shall be liable for failure to perform obligations (except payment obligations) if such failure is caused by force majeure events including, but not limited to: natural disasters, pandemics, government orders, strikes, fires, floods, or other events beyond reasonable control. In such cases, the Company will offer to rebook or provide a credit voucher, subject to applicable law.

9. Modifications to Terms

9.1. We may revise these Terms from time to time. The latest version will always be available on our website. For existing confirmed reservations, the Terms in effect at the time of booking shall apply.

10. Governing Law and Dispute Resolution

10.1. These Terms are governed by the laws of Romania. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved amicably through customer service channels. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the courts of Bucharest, Romania.

10.2. As an alternative, consumers may also contact the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/ for disputes related to online bookings.

11. Contact Information

For any questions, complaints, or requests regarding these Terms and Conditions, please contact us at:
SC MINERVA 92 SRL
Address: 2-4 Gheorghe Manu Street, Sector 1, Bucharest, Postal Code 010445, Romania
Email: comanda@lachinezesc.ro

Effective date: March 2026